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| Frequently Asked Questions (FAQ)
What is included in the price quotation?
Click here to go back to the FAQ
Is the purchase price that you quote fixed? The purchase price quoted on this web site fluctuates daily with the constantly moving exchange rate. So you may find that the price quoted is slightly different when you eventually order your car. All of the manufacturers prices are as accurate as possible at the time of publication, but as we cover a large number of brands and the prices are changing often any offer that we make is subject to confirmation by the supplying dealership and the manufacturer. Once my car is ordered can I fix the price and guard against exchange rate movements? Yes, The Personal Import Company regularly purchases currency on both a forward contract and a spot basis and we will be pleased to fix the price of your car for you. Click here to go back to the FAQ
Most manufacturers operate a price fixing scheme of minimum three months. If there is a price increase due we usually know about it and we will inform you well in advance. If it happens unexpectedly then you will be asked to pay the increase. Click here to go back to the FAQ
How do I pay my deposit and what guarantee do I have of security for my money? You can pay your deposit in one of several ways.
A credit card provides you with the most security as the card company becomes part of the transaction and in the unlikely event that we may fail to forfill our obligations they will refund you immediately. The Personal Import Company and most experienced export dealerships do not accept credit card payments for this very reason. It provides you the consumer with 100% protection, but if you cancel we will still have to pay for and take delivery of your car. We do not want to do this for obvious reasons When we receive payment by cheque your car is ordered the same day, before your cheque has been banked and we provide a confirmation from the supplying dealership that they have received your deposit. If you do not receive this confirmation within 14 days contact our administration team immediately. Click here to go back to the FAQ
Once I have paid my deposit, what happens if I change my mind can I get my money back? No. Please do not order a car if there is any likelihood that you might change your mind. The dealerships have to take delivery and we have to undertake to pay for all vehicles that are ordered. A right hand drive car on a forecourt in a European country other than Ireland or England is a very difficult thing to sell, so, the dealerships are rigid and will not offer a refund. Click here to go back to the FAQ
Yes, the port of delivery is determined by the brand of vehicle that you order and the location that you live. For a small additional charge we can deliver to most U.K. destinations without difficulty. Click here to go back to the FAQ
The Personal Import Company has accounts with various shipping and transport companies. It is our policy to use transporters to move vehicles to the U.K. In exceptional circumstance this may not be possible and in this event your permission will be sought for any alternative. Click here to go back to the FAQ
Yes, in fact we encourage you to do so. We will reduce the price of the car by the freight rate (itemised at the foot of your quotation) and be pleased to advise on the best means of travel to the dealership. Click here to go back to the FAQ
Will the car be insured in transit? All shipping companies and carriers are responsible for the insurance of the car during transit. Click here to go back to the FAQ
Once the car is ready to be registered with the U.K vehicle registration office we will ask you to insure for road risk in the U.K. This may overlap with the delivery time but the car is not at risk on your policy until it is in your possession. Click here to go back to the FAQ
What if the car is damaged when it arrives? If the car is damaged in any way then you must inform us immediately. We have a procedure in place to deal with such eventualities and we will inform you of the process in the unlikely event of such an occurrence. Rest assured that any such problem will be put right with the minimum of fuss. Click here to go back to the FAQ
Yes, one thumbnail paint chip on the front bumper of an Alfa Romeo 156 TS. We instructed the customer to have it put right and footed the bill. Click here to go back to the FAQ
Will the car be to U.K. specification? Yes, we order all cars for delivery to the U.K. and we guarantee 100% U.K. specification on all brands unless it is specifically stated otherwise. Click here to go back to the FAQ
Yes, most of the accessories and manufacturers options are listed on the quotation page. Simply tick the required options and press the recalculate button at the bottom of the page and the price will be displayed for you. Click here to go back to the FAQ
What is the delivery time of my new car? Delivery varies depending on the car that you choose and in some cases the country that we order the car in. Delivery times are quoted in weeks on the quotation screen. Click here to go back to the FAQ
Will I know the name and address of the supplying dealer? Yes, it is a requirement of the European regulations covering personal imports that we provide a completely transparent service so that you know how much the car will cost, the discount that we receive and who the supplying dealer is. The order confirmation and the final invoice will come from the supplying dealer in your name so that you are guaranteed to be the 1st registered keeper in the U.K. Click here to go back to the FAQ
Will I get a guarantee with the car? Yes, all motor vehicles supplied in Europe are required to be supplied with a manufacturers warranty. From the 1st January 2002, All motor vehicles supplied within the EC will be supplied with a minimum of a 24 month warranty. This warranty can be extended in the U.K. in some instances directly with the manufacturer or with one of the many specialist warranty companies. Click here to go back to the FAQ
The choice is yours. All manufacturers franchised dealerships are required by European law and the terms of their franchise agreement to offer a full warranty and service facility to any customer of the manufacturer that they represent. This means that all dealerships must fulfil all warranty, product recall and servicing obligations without quibble providing the car has been purchased by the end user from a bona fide franchised dealer of the manufacturer. Click here to go back to the FAQ
The Personal Import Company will register and tax the car for you. In most cases the car will have number plates fixed to it when you take delivery. Click here to go back to the FAQ
You pay the VAT directly to customs and excise. The Personal Import Company takes care of all of the paperwork and you will receive an invoice directly from customs and excise. They very kindly allow you 30 days to pay!!! |